Thank you for shopping at Ladies Inner Collection. We are committed to providing quality products and a smooth shopping experience. Please read the following policy carefully to understand our return, exchange, refund, and cancellation procedures.

1. Return Eligibility

You may request a return, exchange, or replacement if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product has a manufacturing defect.

Return requests must be made within 7 days of receiving the product.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.
  • Original packaging, tags, labels, and included accessories must be intact.
  • The product must not show any signs of use, washing, alteration, or damage caused by the customer.
  • The return request must meet the applicable return conditions of Ladies Inner Collection.

For damaged, defective, or incorrect products, customers may be asked to provide clear photos or an unboxing video as evidence.

2. Non-Returnable Products

Due to hygiene and safety considerations, certain intimate and innerwear products may not be eligible for return or exchange after delivery.

A product may not be eligible for return if:

  • It has been worn, used, washed, or altered.
  • The product has been damaged due to customer misuse or negligence.
  • The product shows signs of use, stains, odors, or other hygiene-related issues.
  • Original packaging, tags, labels, or essential items are missing.
  • The return request is made after the applicable return period.
  • The product is specifically marked as non-returnable or final sale.

For hygiene reasons, underwear, panties, and other intimate products may be non-returnable once delivered if the product has been opened or used, except where the product is defective, damaged, or incorrectly delivered.

3. Refund Policy

Once we receive the returned product, our team will inspect it to determine whether it meets the return conditions.

If the return is approved:

  • The applicable refund amount will be processed through the original payment method where possible.
  • Refund processing may take 7–10 working days, depending on the payment method or financial institution.
  • Delivery charges may not be refundable unless the return is caused by an error on our part or the product was defective or damaged.

If the returned product does not meet our return conditions, the refund request may be rejected.

4. Exchange & Replacement

We may provide an exchange or replacement when:

  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The product is defective or has a manufacturing issue.
  • The delivered size or product does not match the confirmed order due to an error on our part.

Exchange or replacement is subject to product availability. If the same product is unavailable, an alternative solution or applicable refund may be offered.

5. Return Shipping

If the return is due to an incorrect, defective, or damaged product received from Ladies Inner Collection, we may cover the applicable return shipping cost.

For other approved return or exchange requests, the customer may be responsible for the applicable return shipping cost.

6. Order Cancellation

You may request to cancel your order before it is shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after receiving the product.

7. How to Request a Return

To request a return, exchange, or replacement, please contact us with:

  • Your order number
  • Product name
  • Reason for the return
  • Clear photos or video of the product, where applicable

Our support team will review your request and provide the necessary instructions.

8. Changes to This Policy

Ladies Inner Collection reserves the right to update or modify this Refund and Returns Policy when necessary.

Any changes will be published on this page and will become effective upon publication.

9. Contact Information

If you have any questions regarding refunds, returns, exchanges, or order cancellations, please contact us:

Email: info@ladiessinnercollection.com
Website: https://ladiessinnercollection.com/